Refund & Return

Thank you for shopping with DICE N DECOR, where we strive to offer excellent customer service and simple policies that won’t add stress to our customers. Our entire team is dedicated to ensuring overall customer happiness, which starts with fulfilling orders as quickly as possible. This means we do our best to get orders shipped the 4-7 business day or the next business day when ordered directly from our website for products (which are not personalized) in India. All Products are inclusive of delivery charges PAN India.

Working Days

Monday to Saturday, 10:00 AM to 5:30 PM except public holidays. Orders received on Sunday or during holidays will be shipped on the next business day.

Shipping Carriers

DICE N DECOR ships most items via DELHIVERY & other genuine courier services. While we do our best to get orders delivered quickly, we cannot account for any delays that our shipping carriers may have. However, if you let us know of a delivery that arrives outside our guaranteed window, we will gladly refund any shipping charges incurred.

Delivery Time

Packages are normally received within 4 to 7 business days (except holidays). Delivery time may extend due to unpredictable situations. (Eg, Natural Calamities/Epidemics etc.)

Shipping Confirmation and Tracking

Shortly after your order ships/dispatch you will get a tracking number with courier service name via Text Message/WhatsApp or email with a link to track the package on the shipping company website.

Return/Exchange Policy

You can exchange the ordered product if in case the product sent is damaged/ torn or different product cases only. No returns available in case if you don’t like the products.

Cancelling

In case you want to cancel an order, please email dicendecor@gmail.com or call us on “+91 91067-63267 same day of placing the order or before the order is processed. If you place a cancellation request after 12 hours of ordering the product, we will be unable to recall it.

DICE N DECOR reserves the right to refuse or cancel an order in case an incorrect price is listed or for any other reason. In such a situation, we will update you via email or call and refund 100% of any payment you may have made. Refund will be made in same mode of transaction from which you have made payment. For e.g. Refund will be done on Google Pay if you have made payment through Google Pay.

If a non-delivery or late delivery occurs due to a wrong or incomplete name/address provided by the customer, non-availability of a recipient at the time of delivery, or related reasons on the customer’s side, any extra costs incurred by us for re-delivery will be claimed from the customer.

DICE N DÉCOR have all rights to reject or accept the request of return/replacement.

All disputes arising in connection with purchase, shipping and return are subject to GUJARAT (INDIA) jurisdiction only.

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Order Tracking

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